A lot has changed since our inception in 1986 but one thing remains the same. Whether we’re anticipating technological revolutions or rapidly responding to a global pandemic, cievents will always champion the customer’s cause and create inspiring audience experiences.
2019 saw some incredible moments. We produced scores of events for over 400 clients around the world. We are proud of what we have accomplished.
2019 definitely presented challenges - to us, our clients and the industry as a whole. In addition to internal programs and process improvement projects, on top of what we can call our ‘day job’ of creating award-winning meetings and events, we have also created an industry-facing content campaign - Business as (un)usual or BAUU. This was a rapid-response to the effects of COVID-19 on the meetings and events industry. The campaign’s purpose is to leverage the needs, wants and concerns of the industry. BAUU is a movement focused on returning to a healthier, wiser and stronger events industry post-covid.
In 2019 we launched a new look onboarding and L&D platform - ciacademy. Positive improvement is reflected encouragingly via employee net promoter scores; Preboarding FY19 - 7.5 vs FY18 - 6.8, Onboarding FY19 - 7.4 vs FY18 - 6.5 and Training FY19 - 7.1 vs FY18 - 6.3.
New technology platforms like Wrike and Procim are delivering process improvements with benefits flowing directly to the customer experience.
We officially kicked off our global partnership with Solarbuddy in 2019 and with it a company-wide commitment to ending energy poverty in neighbouring Vanuatu. 
As we move into the second half of FY20, we feel confident in our vision for the company and the decisions made to ensure ongoing success. We are proud of our heritage and humbled by our people’s resilience. We are energised by what the future holds - delivering experiences that create memories.

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